Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Contact form submissions — your name, phone number, email address, and service address when you request a quote or reach out through our website.
• Phone calls — when you call us, we may note your contact information and details about your pool service needs.
• Service records — once you become a customer, we maintain records related to your pool service, including water chemistry readings, service reports, and equipment notes.

We also automatically collect limited technical information when you visit our website, such as your browser type, pages visited, and general location (city/region). This is standard website analytics data and does not identify you personally.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes for pool service
• Schedule and deliver pool maintenance and repair services
• Send service reports and communicate about your account
• Follow up about your service experience
• Improve our website and service offerings
• Comply with applicable laws and regulations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. How We Share Your Information

We may share your information in limited circumstances:

• Service providers — we use third-party tools to manage our business, including scheduling software and customer relationship management (CRM) platforms. These providers are contractually required to protect your information and may not use it for their own purposes.
• Legal requirements — we may disclose your information if required by law or in response to a valid legal request.
• Business transfers — if PoolUp Pros is acquired or merges with another company, your information may be transferred as part of that transaction.

4. Text Messaging and Communications

If you provide your phone number, we may contact you via phone or text message to confirm appointments, deliver service updates, or follow up on your inquiry. Standard message and data rates may apply. You may opt out of text messages at any time by replying STOP or by contacting us directly.

We do not share your phone number with third parties for their own marketing purposes.

5. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to understand how visitors use the site. This helps us improve the experience for future visitors. You can control cookie settings through your browser preferences. We use standard analytics tools (such as Google Analytics) to review aggregate, non-personal usage data.

6. Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure. We encourage you to contact us directly by phone if you have concerns about sharing sensitive information.

7. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Ask us to correct inaccurate information
• Request that we delete your information, subject to any legal obligations we may have to retain it
• Opt out of marketing communications at any time

To exercise any of these rights, contact us using the information below.

8. Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: